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SEO Tips & Tricks

10 Irrational Human Behaviors and How to Leverage Them to Improve Web Marketing

by admin on Dec.30, 2008, under SEO Tips & Tricks

Posted by randfish

I couldn’t help but love Chris Yeh’s Outline of Predictably Irrational: The Hidden Forces that Shape Our Decisions. It’s a fascinating look into the surprisingly predictable psychology that powers human actions and reactions and I think there are some definitive lessons we can take away from the piece and apply to web marketing. Let’s run through the list:

I: The Truth About Relativity

When Williams-Sonoma introduced bread machines, sales were slow. When they added a "deluxe" version that was 50% more expensive, they started flying off the shelves; the first bread machine now appeared to be a bargain

When contemplating the purchase of a $25 pen, the majority of subjects would drive to another store 15 minutes away to save $7. When contemplating the purchase of a $455 suit, the majority of subjects would not drive to another store 15 minutes away to save $7. The amount saved and time involved are the same, but people make very different choices. Watch out for relative thinking; it comes naturally to all of us.

Lessons to Apply to Web Marketing:

  • Offer a premium version of your product/service and make it easy to compare
  • Charging more has the added benefit of reducing the "bargain shopper" mentality

II: The Fallacy of Supply & Demand

Savador Assael, the Pearl King, single-handedly created the market for black pearls, which were unknown in the industry before 1973. His first attempt to market the pearls was an utter failure; he didn’t sell a single pearl. So he went to his friend Harry Winston, and had Winston put them in the window of his 5th Avenue store with an outrageous price tag attached. Then he ran full page ads in glossy magazines with black pearls next to diamonds, rubies, and emeralds. Soon, black pearls were considered precious.

Simonsohn and Loewenstein found that people who move to a new city remain anchored to the prices they paid in their previous city. People who move from Lubbock to Pittsburgh squeeze their families into smaller houses to pay the same amount. People who move from LA to Pittsburgh don’t save money, they just move into mansions.

Lessons to Apply to Web Marketing:

  • Want to be a premium product and charge a premium price? Set yourself against "premium" competitors in premium markets. Positioning is critical to perception of value.
  • Anchoring happens - plan for it in your sales models and be prepared that old customers will be resistant to new pricing, even when the circumstances are very different

III: The Cost of Zero Cost

In the real world, this effect was demonstrated by Amazon’s free shipping. After Super Saver shipping was introduced, Amazon saw sales increases everywhere except for France. It turned out that the French division offered 1 franc ($0.20) pricing instead of free pricing. When this was changed to free, France saw the same sales increases as elsewhere. Another real-world example: People will wait in line for absurdly long times to get something for free. Free is one of the most powerful ways to trigger behavior.

Lessons to Apply to Web Marketing:

  • Offer free stuff, but make sure you get ROI from it (traffic/ad views/email addresses/etc)
  • Be prepared for the fact that people will ENJOY free stuff more than normal, simply because it is free. Use this to your advantage and give away to those whose love & affection you need (reporters, bloggers, pundits, haters, etc.)
  • Making people work to get something for free is a great way to trigger behaviors that might otherwise cost a fortune (think web surveys, information classification, data entry, etc.)

IV: The Cost of Social Norms

Vohs, Mead, and Goode: Participants were asked to unscramble sentences that were either neutral ("It’s cold outside" or related to money "High-paying salary").  Then they were asked to solve a puzzle.  The experimenter left the room, and the subjects were allowed to go to him for help.

  • "Salary" participants waited 5.5 minutes to ask for help; "neutral" participants waited only 3 minutes
    • Thinking about money made people more self-reliant and less willing to ask for help.
    • On the other hand, they were less willing to help others.
  • The conclusion is that thinking about money puts one in a market frame of mind.  Subjects were:
    • More selfish and self-reliant
    • Wanted to spend more time alone
    • Were more likely to select individual tasks rather than those that required teamwork
    • Chose to sit farther away from others

A real-life example: The AARP aksed lawyers to participate in a program where they would offer their services to needy employees for a discounted price of $30/hour. No dice. When the program manager instead asked if they’d offer their services for free, the lawyers overwhelmingly said they would participate.

Conclusion: Market norms drive out social norms.

 Lessons to Apply to Web Marketing:

  • Those who freely contribute to your site/business with recommendations, referrals, content (think blog comments or UGC articles), etc. might not be willing to do so if paid. Think twice before paying for what you might be able to get for free.
  • The mindset of volunteers vs. employees is very different - consider which behavior set you want before deciding on the type of labor to attract

V: The Influence of Arousal

Ariely and Loewenstein conducted an experiment on Berkeley undergrads (Ariely tried to do this at MIT, but couldn’t get the necessary permissions).  They asked them a series of questions.  Then they had the undergraduates stimulate themselves to a state of sexual arousal, and asked them to answer the same set of questions. The results show that people simply don’t realize how different their decision-making is during a state of arousal.

Implications - Someone may promise to just say no, but that promise is less likely to hold up during a state of arousal.

Lessons to Apply to Web Marketing

  • There’s a reason why AdultFriendFinder made an IPO last week and see if there are any terrific snippets of advice/knowledge that you’d apply to marketing online. I’ve only covered the surface level, so I suspect there’s a great deal more value to be gleaned.

    p.s. Posting will remain light through January 5th, but YOUmoz No

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    A Christmas Present for SEOs: 10 Tips to Pick the Low Hanging Fruit

    by admin on Dec.25, 2008, under SEO Tips & Tricks

    Posted by randfish are starting to become nearly ubiquitous, but we’ve seen a lot of sites ignoring Yahoo! and MSN - a big mistake! You can seriously boost your search traffic referrals from these engines by not only submitting, but verifying/registering your sitemaps with them. Yahoo!’s registration is here , and MSN/Live’s is here   (and, very frequently, your own site’s log files) will give you a list of 404 error pages that were accessed on your site. Don’t just improve your 404s and try to fix your links - redirect those URLs and get the link juice you were losing over to pages that badly need it. There’s no reason to simply plug a leaky faucet when you can re-route the water to a thirsty friend!

    #9 - Invest in Your Page 2 Rankings

    Using software like Enquisite .

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    What the heck should we call *.domain.com?

    by admin on Dec.23, 2008, under SEO Tips & Tricks

    Posted by randfish , there are three kinds of domain levels present. The top-level domain (also called the domain extension) is ".org," the 2nd level domain is "seomoz" and the third level domain is "www." These are sometimes referred to as "subdomains" although that nomenclature can also be intended to mean 3rd level domains that are not "www." Again, these structures can receive individual assignments of importance, trustworthiness and value from the engines, independent of their 2nd level domains, particularly on hosted publishing platforms like Wordpress, Blogspot, Wetpaint, etc.

  • Complete Domains / Host Domain / Pay Level Domains (PLDs) / 2nd Level Domains - The domain name you need to register and pay for, and the one you point DNS settings towards is the 2nd level domain (though some improperly call it the "top level" domain). In the URL http://www.seomoz.org/page.html , "seomoz.org" is the 2nd level domain.

You can see how we’ve tackled this in our Linkscape Help Center Concepts area :

  • http://www.seomoz.org - the page/URL has 41,741 links from 3,281 FQDs
  • www.seomoz.org - the Fully Qualified Domain (FQD) has 11,734 other FQDs linking to it
  • *.seomoz.org - the Pay-Level Domain (PLD) has 10,039 other PLDs linking to it

Being able to quickly and easily understand these differences is important for comparisons, reporting and SEO implementation, but it’s a challenge to explain, so I figured I’d put it to our community - what is the best way to describe 2nd vs. 3rd level domains? What should we be calling them and how can we explain it in an easily digestible but granular fashion?

Please use your thumbs to reward answers you like (I know I will, especially since it’s nearly Christmas Eve!).

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The Long Tail Theory Gets Challenged, Just Not in Search Query Demand

by admin on Dec.22, 2008, under SEO Tips & Tricks

Posted by randfish :

The internet was supposed to bring vast choice for customers, access to obscure and forgotten products - and a fortune for sellers who focused on niche markets. But a study of digital music sales has posed the first big challenge to this “long tail” theory: more than 10 million of the 13 million tracks available on the internet failed to find a single buyer last year.

Personally, I don’t think this is terribly shocking. The "Long Tail" demand theory has been questioned and again :

20 to 25% of the queries we see today, we have never seen before

Or Google themselves  explaining into the distribution of search query demand:

It turns out that, at least in this particular three-month data set, the top 100 terms accounted for just 5.7 percent of all search traffic.  Expand to the top 500, 1000, and 10000 terms, and just 8.9 percent, 10.6 percent, and 18.5 percent of all search traffic is involved, respectively.

Steve Ballmer )
 
This means if you had a monopoly over the top 1,000 search terms across all search engines (which is impossible), you’d still be missing out on 89.4% of all search traffic.  There’s so much traffic in the tail it is hard to even comprehend.  To illustrate, if search were represented by a tiny lizard with a one-inch head, the tail of that lizard would stretch for 221 miles.

At SEOmoz, nearly every large client we work for has exactly the same type of traffic graph - I’ve even shown off SEOmoz.org’s own via Enquisite No

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The Evolution of Search Results and What It Means for Search Marketers

by admin on Dec.22, 2008, under SEO Tips & Tricks

Posted by randfish

  • http://searchengineland.com/google-expands-adsense-for-domains-enough-already-15812.php
  • http://searchengineland.com/googles-countdown-to-2009-promotes-products-services-15849.php
  • #2 - Yahoo!’s Expansion of their "Open" Strategy & BOSS

    It’s hard to describe these phenomenon as "related" or even philosophically cohesive, but it feels like a shift. While that’s not very scientific, I’m bolstered by the supporting thoughts of colleagues like Mike Grehan - from Acronym Media’s site and read more, but my big takeaways dovetailed closely with Mike’s. There’s a new generation of search coming, and we’re finally getting a more tangible glimpse of what that future has in store for us.

    Danny Sullivan likes to say .

    Signals from end users who previously couldn’t vote for content via links from web pages are now able to vote for content with their clicks, bookmarks, tags and ratings. These are very strong signals to search engines, and best of all, they don’t rely on the elitism of one web site owner linking to another or the often mediocre crawl of a dumb bot.

    Although Mike had lots of smart things to say in the piece, this was perhaps my favorite. He’s distilled the essence of what’s happening in the search world - engines shifting, however slowly (and yes, even though it might seem like the sky is always falling, I do think these shifts are years in the works), to adopting additional metrics and data sources to make their results higher and higher quality. If you study the technology of algorithms, you’ve apparently known for years that more data usually beats better algorithms No

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    The Big List of PPC Resources & Articles

    by admin on Dec.19, 2008, under SEO Tips & Tricks

    Posted by Tom_C

    The rest:


    Headsmacking Tip #10 - Incentivize Links

    by admin on Dec.16, 2008, under SEO Tips & Tricks


    Collecting Past Due Payments From Clients

    by admin on Dec.15, 2008, under SEO Tips & Tricks


    10 Ways I’ve Been Using Linkscape to Help Our SEO Projects

    by admin on Dec.14, 2008, under SEO Tips & Tricks

    Posted by randfish has been out for just over 2 months, and recently had its first index update. Although it’s still in beta (and probably will be for another update or two), I’ve been using it enough for our client projects that I think it’s worthwhile (and high time) to share my personal applications for the tool and its data.

    #1 - Comparative Reporting for Management

    CEOs, CMOs and Director-level types tend to have a thirst for KPIs (Key Performance Indicators). Yahoo! Site Explorer . I’d be more inclined to look at things like page-level mozRank, # of links to the URL and anchor text, but it’s still fun to see such high correlation.

    Compare this to a classic report using search engine data:

     

      PageRank of Homepage

    # of Links (Yahoo! Web Search)

    # of Links (Yahoo! Site Explorer)

    www.zappos.com 

     8

     5,830,000

    2,962,175

     www.shoes.com

     5

     44,200

     217,087

     www.shoebuy.com

     8

     4,640,000

     3,216,536

     www.payless.com

     6

     22,300

    49,076

     www.endless.com

     7

     1,610,000

    599,200

    Collection methodology for Yahoo! was to use the web search " linkdomain:domain.com -site:domain.com " and use " show inlinks except from this domain to entire site " in Yahoo Site Explorer.

    The homepage PR has always been a crummy metric (and one that considers only that single page, rather than the entire domain), so having DmR is a big step up. Likewise, it’s hard to convince SEO outsiders (or insiders for that matter) that Yahoo!’s link reporting data is valid when it’s frequently extremely different from the numbers inside Google’s Webmaster Tools (which can’t be used for competitive comparisons since you can’t log in to other sites’ consoles) and even different from different types of Yahoo! requests. Honestly, Yahoo! isn’t even consistently inconsistent, so despite fresher data and a larger index, the numerical discrepancies make it nearly impossible to use for serious analysis.

    #2 - Analysis of the SERPs (aka figuring out why a page ranks where it does in relation to others)

    I’m always curious to understand how a site/page has achieved the rankings it has, and Linkscape is marvelous at taking a lot of the unknowns out of the equation. We can all look at keyword usage and targeting, but getting into the link analysis on competitive SERPs has always been incredibly difficult. Now (especially with the new Linkscape update showing more links per report - 3,000 for the URL at once), I feel really confident about the assessments I make as to why a site is succeeding or failing.

    For example, if I wanted to analyze the top 5 ranking URLs for the phrase "Free Ringtones," I can do so with a lot of strong data points:

     

    URL
    mR

    URL
    mT

    # of
    External
    Links

    # of
    Linking
    Domains

    Domain
    mR

    # of
    External
    Links to
    Domain

    # of
    Domains
    Linking
    to the
    Domain

    www.brinked.com

    5.21

    3.34

    1,584

    190

    4.11

    1,601

    190

    www.mytinyphone.com

    5.69

    4.25

    12,866

    208

    4.55

    14,672

    299

    www.myxer.com

    5.57

    4.55

    4,682

    635

    5.90

    11,208

    955

    www.phonezoo.com

    5.37

    2.95

    1,424

    488

    5.04

    2,096

    597

    www.tones9.com

    6.49

    4.81

    49,003

    321

    4.85

    51,301

    321

    Naturally, I’d want to add in keyword usage and optimization information, but it’s normally sorely lacking that big anchor text component. With Linkscape, I can finally fill in that missing blank and have a real idea about the quantity/percent of links that contain optimized anchor text:

     

    KW (Keyword) in Title

    KW in URL

    KW in <H1>

    # in Body Text

    # of Exact KW Anchor Text Matches in top 3K links

    # of Domains Linking w/ KW Anchor Text

    www.brinked.com

    1st Words

    No

    No

    0 170 53
    www.mytinyphone.com

    1st Words

    No

    No

    5 27 9
    www.myxer.com*

    Only
    "Ringtones"

    No

    Only
    "Ringtones"

    0 2 1
    www.phonezoo.com

    1st Words

    No

    H1

    0 224 97
    www.tones9.com

    1st Words

    No

    No

    3 448 149

    * - www.myxer.com appears to have several other pages that have earned links 301 redirecting to it.

    Based on an analysis like this, I can put together an extremely good estimation of what will be required to achieve competitive rankings for the keyword phrase. If you’ve got high value keywords you’re pursuing and need to know what it will take to get there, this system is a remarkable roadmap.

    #3 - Uncovering Competitor’s Link Acquisition Tactics

    It can be frustrating to see a competitor shoot ahead in the rankings and have no idea how they’ve achieved their success. Linkscape makes it easy for us to reverse the tactics that have produced valuable links and good anchor text by letting us quickly sort through the links pointing to a given site/page.

    For example, if I was curious about how Evosales.com (a site selling scooters and mopeds) had earned their links, I could peek inside an advanced Linkscape report and see 852 links to the domain from 277 domains. Linkscape will show only the top 10 from any given domain, so even though it has 1,315 links, it’s limiting some of those that come from domains with tons and tons of links.

    Evosales.com Advanced Link Intel Report from Linkscape

    Looking at the data, I can see a lot of links that appear to come from partnerships they’ve got with other scooter dealers on the web like mopeds.com, neoscooters.com and iscooterparts.com. There’s some nice natural links coming from Scooter forums like ScooterBBS.com, Digg.com, Kaboodle.com and AdLandPro.com. They also have a small directory link building campaign earning some juice from sites like About-Cars.com, rkom.com, motorcycleonlinestore.com and more. All in all, for a small number of links, the profile is pretty balanced and relatively organic.

    For many cases, knowledge like this will help establish an understanding inside your organization of what the competition is up to. If there’s lots of spammy, low quality links, you can potentially report these to the engines. If the competition has great viral content, you can attempt to mimic or outdo their efforts. And if they’ve simply got a small, organic footprint, you can be more aggressive with directories, content strategies and direct link requests or purchases to overcome their lead. It’s always an excellent idea to be prepared and the ability to sort, filter out nofollows and internal links and see where good anchor text and link juice flows from makes this process much more accessible than with other, less granular or expansive tools like Yahoo! Site Explorer or Exalead.

    #4 - Identifying the Most Important / Most Linked-to Pages on a Site

    In the near future, we’ll be building out a specific tool to help with this process, but in the meantime, the data is still relatively accessible through Advanced Link Intelligence reports. Just choose "links to domain," then select "same PLD" (Pay Level Domain: Entire website including all subdomains) and "show only." This will give you an ordered list of the top ten highest mozRank (or highest mozRank-passing) pages on your site. For example, I’ve done just this with SEOmoz’s homepage below:

    Some of SEOmoz's Highest mozRank Pages According to Linkscape

    What’s amazing about this kind of information is that it’s so easily actionable. Looking at this, it’s obvious we need to start using the link juice on the SEOmoz PRO Landing Page better (or potentially redirecting non-cookie accepting users back to the homepage, since you’ll need to log in to complete the next step anyway). Likewise, I can see that the old page strength tool is redirecting link juice to the Trifecta report, which probably needs some attention as well (since that page isn’t trying to rank for anything competitive, either).

    Running this on your own sites and pages can reveal internal architecture and link structuring mistakes that could spell huge opportunity for redirecting link juice to places where it’s needed. And similarly, you can use the comparison report feature to custom-check any number of combination of pages on a site:

    SEOmoz Pages Compared in Importance

    Comparing the URL mozRank with the link counts reveals great information - it can help to illustrate the relative success of a piece of viral content (like our Web 2.0 Awards against our Search Engine Ranking Factors) from both a number of links and importance of links perspective. I can also use it to identify strong vs. weak pages and make decisions about whether to redirect, where to point links to and from and what difficulty level of keywords to target.

    #5 - Finding Sources of Split Link Juice

    Many sites have multiple versions of the same page for one reason or another. Oftentimes, it’s tough to convince developers or management that it’s a priority that needs addressing, but SEOs know from experience that it can have a big impact, particularly when the engines themselves are doing a poor job of canonicalizing for you (or haven’t passed along the link juice when they scrub the duplicates). Linkscape is great at illustrating the potential problems, using the comparison report.

    For example, on NYTimes.com, there are four different URLs that send you to the technology home page. In fact, you can see them all in Google’s index:

    Google Search Results for NYTimes Technology Section

    Wow. That’s pretty telling - and even if Google is doing an OK job of getting those pages canonicalized, it’s a terror to imagine trying to do analytics work on that page. You’ve got four different URLs you’d need to track (in Omniture or whatever analytics NYTimes is running), making for a huge headache. Let’s see if Linkscape can help convince us that it’s time for a move:

    Comparison of NYTimes Technology Section URLs

    Basic Comparison Report

    You can see we’re looking at 4 unique URLs, all with the same content, and each earning hundreds or thousands of individual links. Put the link juice together, and the potential is remarkable. Apply this same logic to pages on your own sites (or those of your clients) for easy wins on low-hanging fruit.

    #6 - Identifying Possible Spam

    There are two big reasons an SEO wants to be able to see spam. First, so they can potentially identify and report their competitors for violating the search engines’ guidelines and second, to help keep their own noses clean as they conduct link building and acquisition campaigns. My favorite way to do this is to use the difference in mozRank & mozTrust to help quickly spot possibly problematic URLs and domains. If you’ve got lots of link juice but very little trust, it usually means you’ve gotten links from places that aren’t particularly reputable. Since mozTrust is still a rough metric, it’s best found on sites/pages where the disparity is quite large.

    Let’s say, for example, I’d like to rank well for "discount mortgage brokers" - which probably wouldn’t be as appealing today as it was 6 months ago, but probably still gets some pretty decent search traffic. Here’s some folks ranking in the top few results:

    Discount Mortgage SERPs

    In classic SEO, I’d go look at the links pointing to these pages (and sites) and try to find some potential sources where I can also get links - directories, lists, resource hubs, etc. But, if I’m smart, I’ll only spend time chasing the ones that are really worthwhile, and that’s where mozRank can have a big impact. For example, if I go to the links pointing to www.wes-state.com, I’ll see some good links, but I might also find some like these:

    Links to West-Sate.com Mortages Website via Linkscape

    Obviously, the Yahoo! directory link is a pretty good one - high mozRank and mozTrust on both the domain and the page level. But the others, especially on a URL mozTrust level (and judging by the feel - title, URL, content, etc) might not be prime candidates. While I love Yahoo! Site Explorer, there’s no fast and easy way to weed out the good from the bad as you’re sorting through it, so these metrics can be a huge time saver, as well as helping to avoid money spent on links that may not provide much value (either now, or in the future).

    #7 - Judging the Quality of a Potential Link

    In a related way, Linkscape has also been good to help me judge the potential value of a link. Since most of our clients are larger enterprises and organizations, I’m not usually doing this on a link-by-link level. Instead, I’m applying the logic of metrics like inbound link quality and diversity (along with the specific mozRank and mozTrust scores) on a domain-wide basis.

    For example, if we were working with Apple (we’re not, currently), they might want to examine the SEO value of buying up some smaller MP3 stores or fan websites and hosting those themselves, embedding their links or entirely redirecting the sites. Without numerical evaluation metrics, it would be much harder to visualize the different values of particular sites. This applies equally well to individual pages and smaller sites. Thinking about paying for a link, buying a site, putting up some advertising or engaging in a joint venture? Trustworthy metrics are an invaluable asset. 

    #8 - Finding Specific Link Acquisition Targets

    There are a few particular queries inside a linkscape report that I’ve found incredibly valuable for individual link sourcing:

    • Search for "resources" in the URL
    • Search for "links" in the URL
    • Search for "directory" in the URL or title
    • Search for "list" in the URL or title

    Results may vary, but just a few quick searches can source hundreds of new link opportunities. For example, check out a search for "directory" in the title of pages linking to www.directlendingsolutions.com as well, putting it clearly in second place.

    This isn’t just for fun - you can use analyses like this to see what’s been successful for your competitors as well as your own site and leverage that knowledge to make informed decisions about how to best target and construct your next viral campaign.

    #10 - Finding Specific Kinds of Links, such as .edu and .gov

    Just as you can use Linkscape’s search function to identify directories and resource lists, you can also leverage it to locate high quality .gov and .edu websites links.

    .Edu Links to SEOmoz via Linkscape

    If you’re trying to identify links from particular domains, whether those are educational or government or from specific country-code TLDs, Linkscape’s search function via the URL is a great resource.

    5 General Notes on the Links in Linkscape

    1. Linkscape’s current index is between 1/3-1/2 the major indices at Yahoo! & Google, and it’s biased towards domain diversity over depth, so while you’ll see tons of different domains and their homepages and important inner pages, you often won’t find deep pages on those sites
    2. Linkscape data is between 1-2 months old at any given time, so the links aren’t always completely fresh
    3. Linkscape now shows, by default, the top 3,000 links to a page and domain for every advanced report. The anchor text metrics and the juice passed numbers are based on these 3,000 shown.
    4. For that 3,000 number, we’ve elected to show up to 10 links from each domain, again favoring displaying domain diversity. We had lots of folks request this feature before the update last week, but it does mean that many links from a single domain aren’t shown.
    5. The metrics we’re happiest with are URL mozRank, URL mozTrust and Domain mozRank. Domain Juice, mozRank passed, and Domain mozTrust are still a little behind, so if you’re wondering what metrics to use, go with the former. Link counts and domain counts are also very good.

    Whew! That’s a lot of material, but I think (nearly) all of it is incredibly valuable for many SEO campaigns. If there’s any applications you’ve employed (or would like to learn more about), please do share!

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    Whiteboard Friday - The SEO Fundamentals Pyramid

    by admin on Dec.12, 2008, under SEO Tips & Tricks

    .

    EDIT BY RAND: I’ve included an image below:

    The SEO Pyramid

    A larger, printable version is also available here .

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